Troubleshoot common problems

I did not receive a sign-in code

Check the email address, spam folder and any company email filtering. Request a new code and use the most recent message.

If Limin reports too many attempts, wait before requesting another code. Repeated requests are rate-limited for account security.

My workspace invitation expired

Ask a workspace owner to send a new invitation to the same email address. Stay on the expired-invitation screen and retry after the new invitation arrives, or log out if you need to use another account.

My account is deactivated

Only the workspace owner can reactivate access. On Free plan, a member slot must be available. On the Team plan, the owner may need to add a seat.

I cannot create an issue

Check these conditions:

• The workspace has at least one team.
• The selected team has at least one status.
• The issue has a title.
• The workspace is active and not scheduled for deletion.

The setup state in the creation dialog links to the missing team or status configuration.

A board or issue will not load

Use the retry action shown in the error state. If a banner appears, click Refresh data or wait for the banner disappearance before repeating the action.

Confirm that you still have workspace access and that the team or issue was not deleted by another member.

A saved view is private or missing

A private view is accessible only to its owner. Ask the owner to change it to public or create your own view with the same filters.

A missing view may have been deleted. Return to Active issues or choose another view from the picker.

An attachment will not upload

Check the upload limit for the type of attachment:

• Images: 30 MB.
• Videos: 1 GB.
• Other files: 250 MB.

Images must be PNG, JPEG or WebP to be displayed inline or previewed in comments. Limin accepts common video formats and other file types. If an upload fails, use its retry action when available or remove the failed attachment before continuing. A new issue cannot be created while its description has an unfinished or failed upload. Comments and replies also cannot be sent or saved while an upload is unfinished or has failed.

Free plan includes 5 GB of attachment storage across the workspace, including files in comments and replies. Existing attachments remain available when that allowance is full, but new uploads require free capacity or an upgrade to the Team plan. After removing an attachment, the available storage may take a little time to update.

For supported formats and attachment controls, see Attachments.

A comment attachment will not open

A video may still be preparing for playback after its upload has finished. You can send the comment or reply while it processes, but its thumbnail cannot be opened until it is ready. If conversion fails, the video becomes a downloadable file.

If a ready attachment still will not open or download, refresh the issue and try again. For viewer controls, see Comments, replies and formatting.

I cannot invite or reactivate a member

Free plan supports five active members. Deactivate or remove an unused member, cancel a pending invitation, or upgrade to the Team plan.

On a paid workspace, active members and pending invitations determine the minimum seat count. The owner can add the required seat while inviting or reactivating.

Changes are not appearing in real time

Limin normally updates boards and issues through a live connection. Refresh the page to reconcile current data. If the connection problem continues, check your network, VPN or browser extensions and try again.

Contact support

Email support@limin.dev with:

• What you were trying to do.
• The page or issue where it happened.
• The wording of any visible error.
• Whether refreshing or signing in again changed the result.

Do not include verification codes, cookies, payment details or other credentials.