Terms of Service

Version 1.0 — Effective July 23rd 2026

These Terms of Service govern access to and use of Limin. By creating a workspace, purchasing a subscription, accepting an invitation, or using Limin, you agree to these Terms.

1. Provider, Legal Notice and Scope

Limin is operated by Camille Hagenbourger, Entrepreneur individuel (EI), trading as Limin Software, located at 20 avenue d’Ouessant, 35740 Pacé, France.

SIREN: 797 691 987
SIRET: 797 691 987 00060
EU VAT number: FR 31 797691987
Email: support@limin.dev
Telephone: +33 6 50 15 37 50
Publication director: Camille Hagenbourger

1.1 Hosting

The Limin website is hosted by:

Vercel Inc.
440 N Barranca Avenue #4133
Covina, CA 91723
United States
Telephone: +1 559 288 7060

The Limin application infrastructure and file storage are hosted by:

Amazon Web Services EMEA SARL
38 Avenue John F. Kennedy
L-1855 Luxembourg
Luxembourg
Telephone: +352 2789 0057

1.2 Scope

Limin is a project-management and issue-tracking service intended exclusively for businesses, organizations, and professionals acting for purposes related to their professional activity. It is not offered to consumers for personal use.

In these Terms:

Customer means the business or organization that owns a Limin workspace.
User means an individual who accesses a workspace.
Workspace means the environment in which the Customer and its Users manage their work.
Limin, we, or us means Limin Software and its operator.

2. Accounts and authority

You must have the legal capacity to accept these Terms.

Anyone who creates a workspace, purchases a subscription, or manages billing on behalf of a Customer confirms that they are authorized to act for and bind that Customer.

Customers are responsible for:

managing access to their workspaces;
ensuring that invited Users are authorized to use Limin;
maintaining an appropriate number of paid seats;
removing access when it is no longer required; and
activity carried out through their Users’ accounts, except where caused by Limin.

Each User must keep their authentication credentials secure and promptly contact support@limin.dev if they suspect unauthorized access.

Users may remove their own Limin account without the workspace owner’s permission. Removing an individual account does not automatically delete content previously contributed to a Customer workspace. Such content remains under the Customer’s control.

3. The service

Limin provides collaborative project-management and issue-tracking functionality. Features may evolve as the service is improved.

We may add, modify, replace, or discontinue features. We will provide reasonable advance notice where a change materially reduces the principal functionality available to paying Customers, unless the change is required urgently for legal, security, or operational reasons.

Limin provides best-effort support by email at support@limin.dev. No guaranteed response time or support hours apply unless separately agreed in writing.

4. Limited free access

Limin may provide limited free access before a Customer purchases a subscription. This is not a free subscription plan or a free trial.

Unless otherwise stated in the service, free access is limited to:

100 issues created per workspace, including issues that are later deleted;
five active members;
and any storage or attachment limits displayed within Limin.

Once the issue limit is reached, the workspace may no longer create new issues. Existing content remains accessible and, subject to the functionality currently made available, may still be edited or commented on.

Free access is intended to allow Customers to evaluate Limin. We may prevent attempts to circumvent its limits, including through the repeated creation of workspaces.

Because free access is not a permanent plan, we may change or discontinue it on reasonable notice.

5. Subscriptions, seats, and payment

5.1 Subscription

Paid subscriptions are billed monthly and renew automatically until cancelled.

A subscription requires at least one paid seat. The required number of seats is based on the number of active workspace members and pending invitations.

The Customer may remove or deactivate members or cancel pending invitations before reducing its number of seats.

5.2 Seat changes

When seats are added during a billing period, the additional amount is charged on a prorated basis.

Seat reductions take effect from the next renewal date and cannot reduce the subscription below the number of active members and pending invitations at that time.

5.3 Prices and currency

Subscriptions may be offered in euros or US dollars. The applicable price, currency, billing period, seat count, and estimated taxes are displayed before checkout. The information confirmed during checkout takes precedence over any inconsistent price displayed elsewhere.

Prices exclude taxes unless explicitly stated otherwise. Applicable VAT, sales tax, or similar taxes may be added or accounted for according to the Customer’s location and tax status.

No discount applies for early payment unless expressly stated.

5.4 Payment processing

Payments are processed by Stripe. The Customer authorizes Limin and Stripe to charge the selected payment method for subscription fees, seat adjustments, and applicable taxes.

Stripe’s payment-service terms may also apply to the Customer’s use of Stripe’s checkout or billing portal. They do not replace these Terms, and Stripe is not the merchant of record for Limin subscriptions.

5.5 Failed and late payments

Payment is due on the date stated at checkout or on the applicable invoice.

Stripe may automatically retry failed payments. If an amount remains unpaid after reasonable notice, we may restrict or suspend paid access until payment is received. Failed payment does not, by itself, cause immediate deletion of the workspace.

Where French business-to-business late-payment rules apply, overdue amounts accrue interest from the day following the payment due date at the rate applied by the European Central Bank to its most recent main refinancing operation plus ten percentage points. A statutory fixed recovery-cost indemnity of €40 is also due, without prejudice to additional recovery costs where permitted by law.

5.6 Cancellation

The Customer may cancel its subscription at any time. Cancellation takes effect at the end of the current paid billing period, and paid access remains available until that date.

Afterwards, the workspace returns to limited free access and may be restricted by the free-access limits.

Except where required by law or expressly agreed by Limin, payments are non-refundable, including for unused time, unused seats, account removal, or early cessation of use.

5.7 Price changes

We will give at least 60 days’ notice before increasing the price of an existing Customer’s subscription. A price increase takes effect only on a subsequent renewal date.

The Customer may cancel before the new price takes effect.

6. Customer content

Customers and Users retain their existing rights in issues, descriptions, comments, attachments, and other content submitted to Limin.

The Customer grants Limin a limited, non-exclusive licence to host, copy, transmit, back up, and display Customer content solely as necessary to:

provide the service to authorized Users;
maintain and secure the service;
prevent or investigate abuse;
create backups; and
provide support.

This licence lasts only for as long as necessary to provide the service and complete the deletion and backup-retention processes described in these Terms.

Limin does not acquire ownership of Customer content.

We do not routinely inspect workspace content. Authorized Limin personnel may access it only:

when an authorized User requests support and grants access;
where reasonably necessary to investigate a security incident, abuse, or technical failure; or
where required by applicable law.

We will treat Customer content as confidential and limit access to personnel and service providers who need it for those purposes.

Customers are responsible for their content and for ensuring that they have the rights and lawful basis required to upload, process, and share it. Customers must not use Limin to infringe third-party rights or unlawfully process personal or confidential information.

We may retain and use aggregated or irreversibly anonymized service statistics that no longer identify the Customer, its Users, or other individuals.

7. Privacy and data processing

Our processing of account, billing, and service data is described in the Privacy Notice.

Where Limin processes personal data contained in a workspace on behalf of a Customer, the Data Processing Agreement applies and is incorporated into these Terms. In the event of a conflict concerning that processing, the Data Processing Agreement takes precedence.

The current service providers used to process Customer data are listed in the Subprocessor List.

8. Acceptable use

Users must not use Limin to:

violate applicable laws, sanctions, or export-control rules;
infringe intellectual-property, privacy, confidentiality, or other third-party rights;
upload malware or harmful code;
gain or attempt to gain unauthorized access to accounts, systems, or data;
probe or test security without prior written authorization;
send spam or conduct deceptive or fraudulent activity;
harass, threaten, or abuse other Users, Limin personnel, or support;
disrupt the service, impose unreasonable loads, or circumvent technical or usage limits;
resell, sublicense, or commercially provide Limin to third parties without authorization; or
reverse engineer the service, except to the limited extent expressly permitted by applicable law.

Automated access is permitted only through interfaces and APIs made available or authorized by Limin and remains subject to the documented technical and usage limits.

9. Suspension and termination

We may immediately restrict or suspend access where reasonably necessary to address:

a security threat;
suspected fraud;
illegal use;
serious or repeated abuse;
harassment of Limin personnel or other Users;
non-payment;
interference with the service; or
risk to Limin, its Customers, or third parties.

For other remediable breaches, we will normally provide notice and a reasonable opportunity to correct the breach before terminating access.

We may discontinue Limin or terminate a paid Customer without breach on at least 30 days’ notice. In that case, we will refund any prepaid subscription fees covering the period after termination.

10. Workspace deletion and data retention

A workspace owner may request deletion of a workspace.

When deletion is scheduled:

any active subscription is set not to renew;
the workspace enters a seven-day deletion period; and
the owner may contact support@limin.dev during that period to request restoration.

After the seven-day period, active workspace data is scheduled for permanent deletion.

Residual copies may temporarily remain in backups, logs, and distributed systems until overwritten or removed through ordinary technical processes. We may also retain limited records where reasonably necessary for accounting, tax, fraud prevention, security, dispute resolution, or compliance with legal obligations.

Irreversibly anonymized statistics may be retained indefinitely.

Before deletion takes effect, the Customer may contact support to request assistance exporting its content. We will make reasonable efforts to assist where technically feasible, but do not guarantee a particular format or delivery time.

11. Limin intellectual property

Limin and its licensors retain all rights in the service, including its software, interface, documentation, trademarks, and other intellectual property.

Subject to these Terms and payment of applicable fees, the Customer receives a limited, non-exclusive, non-transferable right to allow its authorized Users to access Limin for the Customer’s internal professional activities.

No ownership rights in Limin are transferred to the Customer or its Users.

12. Availability and warranties

We will use reasonable care and skill in providing Limin and will take reasonable measures intended to protect the service and Customer data.

However, Limin is provided without a guaranteed uptime percentage or service-credit commitment. The service may occasionally be unavailable because of maintenance, updates, incidents, internet or infrastructure failures, or circumstances outside our reasonable control.

We do not guarantee that Limin will be uninterrupted, entirely error-free, or suitable for every particular workflow or regulatory requirement.

Limin is not responsible for third-party products or integrations independently selected, configured, or controlled by the Customer. This does not exclude Limin’s responsibility for its own obligations or for the service providers it engages to operate Limin.

Neither party is responsible for delay or failure caused by an event of force majeure as defined by applicable French law.

13. Liability

To the fullest extent permitted by law, Limin is liable only for direct, foreseeable, and proven loss caused by its breach of these Terms.

Limin is not liable for indirect or consequential loss, including loss of profit, revenue, opportunity, anticipated savings, goodwill, or indirect business interruption.

Limin’s total aggregate liability arising from or relating to the service during any 12-month period is limited to the greater of:

the subscription fees paid or payable by the Customer during the 12 months preceding the event giving rise to the claim; or
€100.

For free-access Customers, the liability cap is therefore €100.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury, or any other liability that cannot lawfully be excluded or limited.

14. Changes to these Terms

We may update these Terms as Limin evolves.

We will provide at least 30 days’ notice by email or within the service before a material change takes effect. Price changes affecting existing subscriptions are subject to the separate 60-day notice period above.

Changes may take effect immediately where reasonably necessary to:

comply with law or a binding authority decision;
address an urgent security or abuse risk; or
make minor, clarifying, or non-material corrections.

Where a change materially and adversely affects a paid Customer, the Customer may cancel its subscription before the change takes effect.

Continued use after the effective date of an updated version constitutes acceptance of the updated Terms.

15. Governing law and disputes

These Terms are governed by French law.

Before starting formal proceedings, the parties will attempt in good faith to resolve the dispute through written discussions for at least 30 days, unless urgent interim relief is required.

WHERE BOTH PARTIES HAVE CONTRACTED AS TRADERS AND ARTICLE 48 OF THE FRENCH CODE OF CIVIL PROCEDURE APPLIES, THE COURTS HAVING JURISDICTION OVER RENNES, FRANCE, HAVE EXCLUSIVE JURISDICTION. IN ALL OTHER CASES, THE COMPETENT COURT IS DETERMINED UNDER THE APPLICABLE PROCEDURAL RULES.

If any provision is found unenforceable, the remaining provisions remain in effect.

16. Language

These Terms are available in French and English.

The French version is the authoritative version. If the versions conflict, the French version prevails.

17. Contact

Questions about these Terms may be sent to:

Limin Software
Camille Hagenbourger EI
20 avenue d’Ouessant
35740 Pacé
France
support@limin.dev